Get Help
Welcome to the Therapistreet Support Centre. We’re here to help you make the most of our platform.
Frequently Asked Questions
What is Therapistreet?
Therapistreet is a platform that connects individuals with licensed mental health professionals. We make it easy to find, book, and communicate with therapists and counsellors.
How do I join the early access programme?
You can join our wishlist/early access programme by completing the form on our homepage. We’ll notify you when spaces become available.
How do I book a session?
Once you have access to the platform, browse our directory of therapists, review their profiles, and choose a convenient time slot. You’ll receive confirmation via email.
Are sessions conducted online?
Yes, all sessions are conducted via secure video calls using Zoom. See our Zoom Documentation page for technical requirements and set-up instructions.
Is my information confidential?
Absolutely. We take privacy very seriously. Your personal information is protected and only shared with your chosen therapist. Please refer to our Privacy Policy for full details.
What if I need to cancel or reschedule?
Cancellation and rescheduling policies vary depending on the provider. Please review your therapist’s specific policy before booking. As a general guideline, we recommend giving at least 24 hours’ notice.
Technical Support
Experiencing technical issues? Here are some common solutions:
- Login Issues: Try clearing your browser cache and cookies, or use the password reset option.
- Video Call Problems: Check your internet connection and ensure Zoom is properly configured. See our Zoom Documentation.
- Payment Issues: Verify your payment information is up to date and contact your payment provider if necessary.
- Account Access: If you’re unable to access your account, please contact us at admin@therapistreet.com.
Contact Support
Need More Help?
If you can’t find the answer you’re looking for, our support team is here to assist you.
Email: admin@therapistreet.com
Response Time: We typically respond within 24 hours on business days.